NATUREAL® Refund and Return Policy

 

Our 30-Day Money-Back Guarantee

NATUREAL® Guarantee: At NATUREAL®, your wellness journey comes first. We proudly stand behind the quality of our products.  If you are not completely satisfied, we offer a 30-day money-back guarantee so you can shop with confidence.

How Returns Work

To begin a return, please contact NATUREAL® Customer Support so we can assist you with next steps or help identify an alternate solution.

Customer Support Contact Information:

  • Phone: (855) 526-5846
  • Hours: Monday through Friday, 10:00 a.m. to 4:00 p.m. Eastern Standard Time
  • Email: support@natu-real.com

If a return is approved, you will be issued a Return Authorization (RA) code, which is required to complete the process.

Refund Eligibility and Conditions

To qualify for a refund, the following conditions must be met:

  • A return request must be initiated within 30 days of the original purchase date
  • The returned product must be received within 30 days of purchase
  • A valid Return Authorization (RA) code must be included with your return
  • Return shipping costs are the responsibility of the customer
  • Shipping and handling fees are non-refundable

We strongly recommend using Signature Confirmation or tracking when returning your product to ensure delivery verification.

Important Return Guidelines

Returns that do not follow the outlined process, including products returned without authorization or outside the 30-day window, will be deemed non-refundable.

These guidelines help us maintain safe, high-quality standards while continuing to serve our community with consistency and care.


Our Commitment To You

NATUREAL® is committed to providing thoughtfully formulated wellness products and a transparent, supportive customer experience. Our return policy is designed to ensure fairness while prioritizing your satisfaction and long-term trust in our brand.

FDA Disclosure

The statements on this website have not been evaluated by the Food and Drug Administration. NATUREAL® products are not intended to diagnose, treat, cure, or prevent any disease.